Refund Policy

Refund Policy for (https://www.govisum.org/)

  1. General Refund Policy

We strive to ensure customer satisfaction with the travel services offered through https://www.govisum.org/. Refunds are provided under specific conditions, as outlined below:

2. . General Refund and Cancellation Policy

  • Tour Packages and Umrah Packages:
    • Refunds can be requested within 24 hours of payment.
    • After 24 hours, refunds are subject to review and may not be processed, except under specific circumstances as outlined below.
  • eVisa Applications:
    • Visa fees are non-refundable once the application has been submitted to the relevant government or embassy. However, refunds may be issued in exceptional cases, such as service non-availability or technical issues.

Refunds may be applicable under the following circumstances:

  • Service Non-Availability:
    If the purchased service is unavailable due to reasons within our control, govisum.org will either offer an alternative service or provide a full refund to the customer.
  • Processing Delays:
    In the event of unreasonable delays beyond the standard processing time of 7 days, and where the delay is attributable to issues within govisum.org's control, a refund may be issued upon request.
  • Duplicate Payments:
    If a customer is inadvertently charged twice for the same service, the duplicate amount will be refunded after verification.
  • Incomplete or Incorrect Service Delivery:
    If the service delivered does not match what was promised (e.g., incorrect travel documents, discrepancies in the package details), govisum.org will offer a refund or replacement service as appropriate.
  1. Non-Refundable Circumstances

Refunds will not be issued in the following cases:

  • Customer Error: No refund will be provided if the customer provides incorrect information, such as wrong personal details or incomplete documentation that leads to rejection by the concerned authorities.
  • Change of Mind: Refunds are not available for customers who wish to cancel the service after payment is made, except under exceptional conditions agreed upon by Govisum.org.
  • Visa Rejection: If a travel visa application is rejected by the respective embassy or immigration authorities, the service fees are non-refundable. The decision to grant or reject a visa is beyond the control of Govisum.org.
  1. Refund Process
  • Request Submission: Customers must submit a formal refund request via email to Govisum.org, outlining the reasons for the refund and including any necessary supporting documents.
  • Approval Timeline: Once the refund request is received, it will be reviewed by the Govisum.org team, and a decision will be made within 7-10 business days.
  • Refund Method: Approved refunds will be processed through the original payment method used by the customer (Visa or MasterCard, etc) and will reflect in the customer’s account within 14 business days.
  1. Refund for Packages or Third-Party Services

For tour packages or services provided by third-party vendors (such as Umrah packages or external tours), the refund policy of the respective service provider may apply. Govisum.org will assist in facilitating the refund request but does not guarantee the outcome for third-party services.

  1. Force Majeure

In cases of force majeure (events beyond the company’s control, such as natural disasters, political unrest, pandemics, or government regulations), refunds may not be possible. However, Govisum.org will work with customers to reschedule services or provide alternative options.

  1. Contact Information

For any refund-related inquiries, customers can contact us through the info@govisum.org

By using our services, you acknowledge and agree to the refund policy outlined above.